Customer service takes a different approach, focusing instead on the experience of the customer. Customer service, according to Business Dictionary, is defined as a:
“Range of services provided to assist customers in making cost-effective and correct use of a product.” At Alliance Global Solutions we provide customer service to all our customers, so that they may have a positive interaction in a smoothly running business.
We promote customer service in many different ways. We are always making sure that our CSRs are friendly and knowledgeable about the products that they handle. Our CSR’s always try to make the interaction between themselves and their valued customers as comfortable as possible.
It is important that our customers are happy with the service that they receive. In order to make sure that our customers are happy, we believe that it is important for them to be able to contact you easily by phone or email. You may have set up both different phone lines and email addresses that are always answered by a live CSR. Our CSR’s answer all of the calls and emails in a timely manner and answer any questions or problems in the best way possible.
We provide our clients with the best of the best in terms of our qualified CSRs. We use focus groups to ensure that our clients have the best CSRs possible. We require all of our CSRs to go through training before they are allowed to start. The training involves customer service basics, as well as basic accounting and computer skills. Our CSR’s have proven that they can handle many different tasks on their own without any issues in customer service.
Alliance Global Solutions have high regards to the quality of CSRs we provide our client since we understand that they hold the key to our clients’ success or downfall. Our clients are proud of the service they receive from our CSRs, and we could not be happier about the way that our consumers have responded to these attributes.
Of course, we also need to lay the basis for our business. Many businesses today are publicly traded. This means that they are owned by shareholders and a large part of their success is due to how they treat their customers. Our CSRs allow us to help many clients in their daily operations, so we ensure that we provide them with as much financial benefit as possible.
Alliance Global Solutions will not help you with just growing your business through our competent CSRs but also through cutting costs as our prices are often lower than that of our competitors. By cutting costs, we are not only helping your business grow financially but also offering a service at a lower cost. Our prices are always set by our top management, and they make sure that it is not only practical but enticing for our customers to use our services. In order to help your business, grow and flourish, Alliance Global Solutions has developed more cost-efficient strategies than its competitors. We focus on the bottom line, with the aim of providing you with the best savings and support possible.
Technical Support
The primary focus of a technical support associate is to resolve a technical incident or problem. These incidents are either perceived or actual deficiencies with the service or product the customer is seeking support for. The job of a technical support associate requires a high level of customer service and possibly even call center customer service. A technical support associate must be able to completely understand the issues that they are troubleshooting, often with minimal or no information from the customer.
The technical support staff has to be able to walk customers through their products in order to isolate the problem, this includes, but is not limited to computers, printers, software, etc. Technical support associates may troubleshoot via live chat, by phone, and/or by remote access. As a technical support associate, you will need top-notch communication skills to be able to communicate with the customer and their technical problem.
In order to best assist customer issues, there are two ways in which this can be done.
The first way is to provide a technical solution that relates to the customer’s problems. This is often the best option as the customer will be satisfied with a technical solution instead of any other option. The second way is for the support associate to walk customers through troubleshooting options, in hopes of isolating the problem. This involves providing the customer with knowledge on how to use their product in an effort to troubleshoot and repair any problems they are having.
It is common for technical support representatives to use their product knowledge and experience with the specific product to speed up the process of solving incidents. They can also provide valuable feedback to customers on new products or services that they can use based on their past experience.
Most organizations will have a specific organization that oversees the entire technical support department. This group will include supervisors, managers, and/or leaders within an organization that are responsible for creating processes, procedures, policies, and standards of operation for the technical support department.
At Alliance Global Solutions, we offer all of our associates a chance to have a voice in the technical support team. A well-qualified, and well-trained support team will be able to provide the best possible individual fit for our clients.
This includes, but is not limited to, being able to use your product knowledge and experience with the specific product you will be troubleshooting. An example of an individual who excels in troubleshooting would be an agent with extensive experience and knowledge in providing remote technical support. We provide the best training for our TSRs so that they have prior knowledge and experience on how to best troubleshoot and repair a problem via remote assistance.
At Alliance Global Solutions, we offer some of the best trainings for technical support representatives available in the industry. This is part of our best practice that requires all of our associates to be trained by industry leaders. This ensures that you will have top-notch training before you will be deployed to any of our clients and assist customers with their concerns.
Here at Alliance Global Solutions, we offer a virtual academy and group forums in order to provide both on-the-job training and additional education for all of our TSRs. We provide our clients the best TSR agents and also help them cut costs on onshore-based training.
We also support all of our TSRs by providing the best equipment and software options. At Alliance Global Solutions, we provide free access to a variety of products that our clients can access via either the support desk or home computer. Check our portfolio to learn more.
CONTENT MARKETING
Your business is teaming with ideas and resources that you may not know how to put into words or how to best share them. Alliance Global Solutions has provided a comprehensive checklist of the types of content a professional writer should be able to produce for your business. You will also find some beneficial skills that they have deemed essential for a content marketing writer. For example, you will learn about how to be succinct, strong in opinion, and put sprinkles on top.
The mantra is quality over quantity and success made attainable by providing consistent and relevant content that will not only satisfy your customers but you as a business owner will be amazed as well. Today, the level of competition and saturation is high, and it is necessary that you continuously provide quality. There are no shortcuts to mastering this skill, but here at Alliance Global Solutions, we have the best pool of content writers in the industry.
Our content marketing services include:
- Article writing
- Blog posts or articles (novels, guides, eBooks, etc.)
- White papers and research documents – eBooks and guides.
If you think that your brand needs some fine-tuning, give us a contact today and we will get you started.
The most effective and profitable content type to meet your business objectives is what we call Service Content. This is one of the most effective forms of content out there. This is any content having to do with your business’s products or services. This type of content can be used to answer questions and address concerns that customers typically have when they are deciding whether or not to use a particular service or product.
Alliance Global Solutions have quality writers who can make a great impact on your business through content creation. This can be achieved through:
- Freelance Writers and Full-Time Content Marketing Writers
We offer our service to use in a variety of business functions, including:
Content Marketing is a strategy that encompasses the whole marketing process to highlight the underlying strategic value which can be delivered. It encompasses all digital content creation activities which include writing, research, and design, and editing. Content marketing integrates all marketing channels such as sales collateral and web pages in order to engage customers through content creation.
Contact us now and let us discuss how to grow your digital presence.
WEB DESIGN
WE ARE DESIGNERS, CREATORS, MARKETERS, PROGRAMMERS & COLLABORATORS
We believe an agency should make you feel comfortable, appreciated, and trusted. Your creative team should listen well, ask the right questions, and get to the heart of what you want to accomplish.
We know there is a lot of competition out there, but we like to forge our own path. Our team has grown steadily, and we have discovered that the best relationships are cultivated over time. Alliance Global Solutions wants to be your partner, not your vendor; that is why our business is built on mutual respect and trust. We do not just make things that look good, we create experiences people will actually enjoy.
We are a design agency.
AGS works with businesses looking to take advantage of the new ways consumers discover and spend their money. We believe in the power of creative collaboration and craft all our work in-house; from strategy to design, web development & analytics to user experience & everything in between.
Here at Alliance Global Solutions, we searched for the best talent in the Web Design industry, so we handpicked our team based on their skills, passion, and commitment to deliver the highest quality to meet the needs of your customers.
At Alliance Global Solutions, we have assembled a talented group of people from around the globe with a passion for innovation and an insatiable drive for success. Our team’s vision is to continue to grow in size and skill so that we can be your one-stop shop when it comes to all your web needs.
We work with businesses looking to take advantage of the new ways consumers discover and spend their money. We believe in the power of creative collaboration and craft all our work in-house; from strategy to design, web development & analytics to user experience & everything in between.
Our passion is developing exceptional digital solutions across a broad range of verticals and industries, across all channels: Web, Mobile, E-Commerce, Intranets & social media.
Our service offering is focused on providing cutting-edge results for each and every project. We believe in the power of strong client engagement, empowering our clients to make informed business decisions that will positively impact their business model.
We strongly believe that there are three key components to creating a successful digital solution: Strategy, Design, and Implementation.
We are more than just designers; we are a creative group that can take your ideas and turns them into reality with the most stylish solutions possible.
We take a collaborative approach to everything we do, bringing our clients into the process of defining the project brief. We believe that a project is only as good as the understanding shared between client and vendor, which is why we aim to be involved in all aspects of your project, from business objectives to creative strategy.
We aim to be your one-stop shop when it comes to all your web needs. So, no matter if you are looking for a digital agency for a new website, a developer to build out your e-commerce solutions, or strategic partners who can help you develop your digital marketing strategy, we have the expertise and people that will take care of it all.
Contact us to learn more.
VIRTUAL ASSISTANTS
As VA’s, our tasks are managing calendars and emails, handling correspondence, making phone calls, organizing flights and accommodation, among others. But it is not the number of your tasks that matters, but how effective you are in handling them. If you are one of those people who, even though they have the skills to handle these tasks, get overwhelmed by the number of things they need to do and consequently miss deadlines or make mistakes, then you might want to consider becoming a virtual assistant.
In recent years, many have noticed that the number of tasks that we use to juggle has increased dramatically in the course of technological and social evolution. For most of us (as members of our team), technological advancements mean progress when it comes to working efficiency. Here are some of the characteristics that stand out for our exceptional pool of virtual assistants:
- Passion for details and excelling at detail-oriented tasks
- Enthusiasm in learning new skills, both personally and professionally
- A determination to always do their best work and being tireless about meeting deadlines.
- Being able to multitask with ease
- Being resourceful, creative, and thorough.
- A good understanding of how technology works and knowing new ways to take advantage of it to improve productivity.
- A willingness to learn new systems and technologies.
- A reliable internet connection – the phone is not enough!
- Agreeableness – can be exceedingly difficult when working with disagreeable people.
- Self-motivation, someone who sets their own goals and is able to accomplish them.
At Alliance Global Solutions we just do not provide VAs, we make sure that we give you someone who you can entrust your business to even when you are away. By providing you with a comprehensive service it means your business will not suffer. Our virtual assistants are trained with the best technologies available. They can handle all your needs including emails, calendars, and anything else you need to be done. We have a unique training system that we use when training our VAs, so they have the necessary skills to be the best person for your business and personal needs. Alliance Global Solutions prides itself on offering an utterly unique service that is superior to other companies in the industry by providing more than just the help and office support and building a personal relationship with you, our client.
Moreover, our cost is much more competitive compared to other virtual assistant agencies as some of our clients have been able to cut down 60% of their costs by just hiring a VA from us. You will actually save money and time while increasing your business productivity. Alliance Global Solutions is a direct employer offering immediate availability and long-term contracts with no hidden fees. Our Filipino virtual assistants have been trained to be comfortable with technology and fast at prioritizing work tasks. Providing virtual assistants with training that ensures they are capable of meeting your needs is crucial.
At Alliance Global Solutions, we provide a robust, advanced technology-driven employment solution for individuals seeking flexible, high-quality employment opportunities that combine the benefits of business ownership and personal empowerment. Alliance Global Solutions offers a superior and individualized service that will meet all your business and personal needs.
So, if you are looking for an exceptional VA, look no further! Just contact us to know more about our services and how we can help you with your needs.